Service administrator

  • Full Time
  • Colchester
  • £22,000 per annum GBP
  • Salary: ££22,000 per annum

Key job roles in this position

  • Supporting the team within their role to fill the diary to clearly identified targets by confirming service and repair bookings with our customers to allow accurate and timely preparation and completion of service calls for engineers.
  • Reach clearly identified confirmation targets set for you.
  • Be responsible for customers which are allocated to you and deal with queries, bookings and returns relating to your customers.
  • Be responsible for raising all service sales orders and checking these for your contracts, updating the CRM system with the sales order details.
  • Follow company procedures correctly including record keeping, raising service orders and call outs, following queries, and booking all orders with customers.
  • Be responsible for ensuring accurate information is obtained from the customer and entered on to CRM System.
  • Working closely with the Operations Manager and Engineers to ensure any returned work is rebooked and reconfirmed, within the same week where possible, reducing the return figures and maintaining a high level of customer service.
  • Ensuring where necessary that the correct equipment is available for the engineers, to include liaising with Purchasing department for items which may require ordering or hiring.
  • Be a pivotal member of the Service Department team enabling the department to reach and exceed clearly set targets for confirmations.
  • Always follow high levels of customer service.
  • Liaising with Head office on issues with purchasing and stock requirement.
  • Be positive and motivated in your approach, providing support to all within the Service Team as well as the Operations Manager as and when required.
  • Confirm diary bookings, reaching and exceeding targets.
  • Review returns board throughout the course of each day for the jobs you are accountable for and ensure that work is rebooked for same week where possible.

 

Key Skills, Characteristics and Experience

 

  • Experience within Customer service is desired (Training can be given for right candidate).
  • Experience in working in a fast-paced office environment.
  • Experience with dealing with customer service, with extra advantage having experience in dealing with field service technicians queries.
  • .Ability to maintain calmness at all times.
  • Experience in using CRM Systems
  • Clear and professional telephone manner
  • Willingness to enhance personal skills.
  • Experience of using Microsoft packages is beneficial.
  • Ability to learn and pick up software packages (full training given

 

Salary £22,000. Per annum.

Hours Monday to Thursday   8.ooam to 4.45pm   8.00am to 3.30pm

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